Game Spins Privacy Policy — How We Protect Your Information

Game Spins believes your privacy is a fundamental right. We are committed to building a platform where members can enjoy our services with complete peace of mind — knowing their data is in safe hands.

This privacy policy explains: what types of information Game Spins collects, how that information is used, how long it is retained, and under what circumstances it may be shared with third parties. It also clearly outlines your rights over your own personal data.

Game Spins adheres to international data protection standards, and our Privacy Policy is fully aligned with the requirements of our international gaming licence.

Game Spins collects information in several ways. Here's a full breakdown:

Information collected at registration:

• Full Name
• Date of birth
• Mobile Number
• Email Address
• Residential address
• Preferred currency & language

Information Collected During the Verification (KYC) Process:

• Copy of national ID card or passport
• Proof of address (e.g. utility bill)
• Proof of Payment Method

Automatically Collected Information:

• IP address and device type
• Browser & Operating System Information
• Browsing activity and session logs on the platform
• Game History & Betting Records
• Deposit & Withdrawal Transaction Details

Game Spins only collects data for specific, legitimate purposes. What we don't do: request unnecessary information, sell your data to third parties, or use it for advertising.

The purposes for which we use your information:

• Account Management: Registration, login, password recovery, and profile management.
• Payment processing: Processing deposits and sending withdrawals.
• Identity Verification (KYC): Fulfilling anti-money laundering requirements and other legal obligations.
• Security: Detecting and preventing fraudulent activity.
• Service improvement: Analytics to improve the user experience on the platform.
• Contact: Used to deliver support services, notifications, and important updates.
• Responsible Gaming: Member gaming patterns are analysed to provide support where needed.
• Legal Obligations: Meeting the requirements of licensing authorities and regulatory bodies.

Game Spins never shares your data with third parties for marketing purposes. Promotional emails from us are sent only with your direct consent, and you may unsubscribe at any time.

Game Spins applies industry-leading technology to keep your data secure:

• 256-bit SSL Encryption: All data transmissions take place over encrypted channels.
• Data encryption at rest: Sensitive data stored on our servers is also kept encrypted.
• Firewall & DDoS Protection: Systems are protected against external attacks.
• Regular security audits: Third-party experts conduct regular system audits.
• Access Controls: Only authorised personnel may access specific data.
• Two-factor authentication (2FA): An additional layer of security on member accounts.

That said, no data transmission over the internet or mobile networks can be guaranteed as completely risk-free. We apply the highest level of protection, but the security of your device and network is also your responsibility. We advise against logging into your account over public Wi-Fi.

Game Spins does not sell your data or share it with advertisers. However, there are certain circumstances where sharing information with third parties may be necessary:

• Payment provider: Transactions made via bKash, Nagad, or Rocket require relevant details to be shared with the respective provider, who handles that information under their own privacy policy.
• Game Providers: During gameplay, session data is shared with providers such as Pragmatic Play or Evolution solely for the purpose of running the game.
• Identity Verification Services: Approved third-party verification services may be used as part of the KYC process.
• Legal Authorities: Sharing information in response to a court order or a lawful request from a regulatory authority is a legal requirement.
• Licensing Authority: We are required to submit certain reports to regulatory authorities in order to maintain our license.

All third parties that Game Spins works with are bound by mandatory data protection agreements. They may only use your information for specified purposes and cannot share it elsewhere without Game Spins' explicit permission.

Game Spins uses cookies on its website. Cookies are small data files stored in your browser that help improve the platform's performance.

We use the following types of cookies:

• Essential cookies: Used to maintain login sessions and ensure platform security. Without these, the platform will not function correctly.
• Functional Cookies: To remember your preferences (such as language and theme).
• Analytics cookies: To understand platform usage patterns — this contains no personal data, only aggregated statistics.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause some features to stop working correctly. Game Spins does not use third-party cross-site tracking cookies.

As a Game Spins member, you have several important rights over your personal data:

• Right to access your data: You may request to know what information Game Spins holds about you.
• Right to Rectification: You may correct any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of data that is no longer necessary to retain beyond legal obligations.
• Right to object to data processing: You may object to your data being used for specific purposes.
• Portability: You may request a copy of your personal data.
• Opt out of marketing: You can opt out of promotional messages at any time.

To exercise any of these rights, email us at support@gamespins.net or let us know via live chat. We generally respond within 30 days. Please note that due to legal obligations, certain data may be required to be retained for a specified period — in such cases, complete deletion may not always be possible.

Game Spins does not retain data longer than necessary. Separate retention periods are defined for different types of information:

• Active account data: Retained for as long as your account remains active.
• Transaction Records: Required to be retained for a minimum of 5 years under international anti-money laundering laws.
• KYC documents: Retained for a minimum of 5 years after account closure, as required by law.
• Communication Logs: Support chat and email records are kept for up to 3 years.
• Game logs: Game results and betting history are retained for up to 2 years.

After the defined retention period, data is securely deleted in a manner that prevents recovery.

Game Spins strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process personal data from minors.

If a parent or guardian discovers that their child has created a Game Spins account by mistake or without permission, please notify us immediately. We will close the account and delete any data collected.

Parents and guardians are encouraged to install parental control software on their children's devices and ensure they cannot access your gaming account.

Game Spins reserves the right to update this privacy policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

Registered members will be notified in advance of any significant changes via email or an on-platform notice. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

It is therefore a good habit to revisit this page from time to time. To request a history of policy changes, contact us at support@gamespins.net.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@gamespins.net
• Live chat: Available on the platform 24/7
• Support Ticket: From the "Help" section of your account

We typically respond to data protection requests within 30 days. For urgent matters, reaching out via live chat will get you a faster response.